Return Policy

At Custom Iron Door Pros, customer satisfaction is our priority. To ensure a clear agreement and understanding of the Custom Iron Door Pros Terms and Conditions, please review the following.

Terms and Conditions. These (“Terms”) apply to all orders, documents, or other agreements which incorporate these Terms (collectively with the Terms, the “Agreement”) and relate to the sale and/or provision of Products and Services to you (“Purchaser”) by Custom Iron Door Pros Inc (hereinafter “Custom Iron Door Pros” or “Seller” interchangeably).

Terms of Payment. The method of payment is with credit card and/or check. 50% of the purchase price and shipping cost is payable at the time of placing the order and prior to sending any unit to production, and the remaining 50% balance is due on completion of the fabrication up to 5 months from the order date, and prior to shipping or installation.

Due to the nature of the CUSTOM item, Custom Iron Door Pros reserves the right to refuse any return or cancellation on ANY CUSTOM ITEM. This return policy is in effect from the moment the item is manufactured. 

Warranty. Provided Purchaser is not in default in the payment of any sums due to Seller herein, Custom Iron Door Pros guarantees that all of our products sold through our platform will be free from defects in material and craftsmanship. Products are hand-forged and hand-finished in our factory. Minor differences in these products are normal and to be expected to achieve the “hand-forged” look, so this will not be considered a defect. Custom Iron Door Pros doors are not meant to be perfect; that is part of the handcrafted products beauty.

a. Door. 4-year warranty on structural and mechanical defects on all door frames, doors, and transoms from the date of sale to the original residential or commercial Purchaser and only for so long as the original purchaser owns and resides or does business in the property where the doors are installed. Warranty claims will be reviewed and authorized by Seller’s production manager and sales representative. Shipping charges may apply. If there is any defect in material or craftsmanship resulting in a failure of the product to perform as intended and
designed, Custom Iron Door Pros will, in its sole discretion, provide replacement parts necessary to make repairs, without charge, FOB the nearest Custom Iron Door Pros shipping point or provide a refund equal to the cost of such replacement parts. The warranty on the replacement parts will extend only for the balance of the warranty period of the original product. In no event shall Custom Iron Door Pros be responsible for the cost of labor, installation, sales tax, finishing, or any other associated or incidental cost, for either the original or the replacement parts,
unless expressly required by state law. The original warranty period shall not be extended by any repair or replacement. Additional express limited warranties may be offered by third-party component manufacturers; contact your Sales Representative for details.

b. Paint. The paint and finish were professionally applied in our own facility and are warrantied for 2 years from the date of sale to the original residential or commercial Purchaser and only for so long as the original purchaser owns and resides or does business in the property where the doors are installed. Warranty is subject to inspection and authorization by Seller’s production manager and sales representative. Shipping charges may apply. Warranty excludes scratches, as a result of shipping, and installation. Scratches can be remedied with the provided touch-up kit.

c. Glass. The glass is covered for 1 year from the date of sale to the original residential or commercial Purchaser and only for so long as the original Purchaser owns and resides or does business in the property where the glass was installed. Warranty excludes minor imperfections, scratches, and broken glass. Warranty is subject to inspection and authorization by Seller’s production manager and sales representative. Shipping charges may apply.

d. Handles. Our handles and warranty specifications may be verified on each handle manufacturing brand's terms and conditions. Warranty excludes scratches as a result of shipping and installation. Scratches may be remedied with the provided touch-up kit. Warranty claims are subject to inspection and authorization by the production manager and sales representative. Shipping charges may apply.