Return Policy & Refund Guidelines
TERMS AND CONDITIONS OF PURCHASE
At Custom Iron Doors, customer satisfaction is our priority. To ensure a clear agreement and understanding of the Custom Iron Doors Terms and Conditions, please review the following.
Terms and Conditions. These (“Terms”) apply to all orders, documents, or other agreements which incorporate these Terms (collectively with the Terms, the “Agreement”) and relate to the sale and/or provision of Products and Services to you (“Purchaser”) by Custom Iron Doors, LLC (hereinafter “Custom Iron Doors” or “Seller” interchangeably).
Terms of Payment. The method of payment is with credit card and/or check. 50% of the purchase price and shipping cost is payable at the time of placing the order and prior to sending any unit to production, and the remaining 50% balance is due on completion of the fabrication, prior to shipping or installation.
• Due to the nature of the custom item, Custom Iron Door Pros reserves the right to refuse any return or cancellation on custom items. This return policy is in effect from the moment the item is manufactured.
If the product is not claimed once ready for shipping for more than 90 days, Purchaser shall forfeit the deposit, and Seller reserves the right to sell the unit. Purchaser shall pay interest on all late payments (10 calendar days after notice the product is completed and ready for shipping) at the lesser of the rate of 1.5% per month or the highest rate permissible under CA law, calculated and compounded monthly. Buyer shall reimburse Seller for all costs incurred in collecting any late payments, including, without limitation, attorneys’ fees. In addition to all other remedies available under these Terms or at law (which Seller does not waive by the exercise of any rights hereunder), Seller shall be entitled to suspend the delivery of any Product and/or Services if Buyer fails to pay any amounts when due hereunder and such failure continues for ten (10) days following written notice thereof.
Warranty. Provided Purchaser is not in default in the payment of any sums due to Seller herein, Custom Iron Doors guarantees that all of our products sold through our platform will be free from defects in material and craftsmanship. Products are hand-forged and hand-finished in our factory. Minor differences in these products are normal and to be expected to achieve the “hand-forged” look, so this will not be considered a defect. Custom Iron Doors are not meant to be perfect; that is part of the handcrafted product’s beauty.
a. Door. 4-year warranty on structural and mechanical defects on all door frames, doors, and transoms from the date of sale to the original residential or commercial Purchaser and only for so long as the original purchaser owns and resides or does business in the property where the doors are installed. Warranty claims will be reviewed and authorized by Seller’s production manager and sales representative. Shipping charges may apply. If there is any defect in material or craftsmanship resulting in a failure of the product to perform as intended and
designed, Custom Iron Doors will, in its sole discretion, provide replacement parts necessary to make repairs, without charge, FOB the nearest Custom Iron Doors’ shipping point or provide a refund equal to the cost of such replacement parts. The warranty on the replacement parts will extend only for the balance of the warranty period of the original product. In no event shall Custom Iron Doors be responsible for the cost of labor, installation, sales tax, finishing, or any other associated or incidental cost, for either the original or the replacement parts,
unless expressly required by state law. The original warranty period shall not be extended by any repair or replacement. Additional express limited warranties may be offered by third-party component manufacturers; contact your Sales Representative for details.
b. Paint. The paint and finish were professionally applied in our own facility and are warrantied for 2 years from the date of sale to the original residential or commercial Purchaser and only for so long as the original purchaser owns and resides or does business in the property where the doors are installed. Warranty is subject to inspection and authorization by Seller’s production manager and sales representative. Shipping charges may apply. Warranty excludes scratches, as a result of shipping, and installation. Scratches can be remedied with the provided touch-up kit.
c. Glass. The glass is covered for 1 year from the date of sale to the original residential or commercial Purchaser and only for so long as the original Purchaser owns and resides or does business in the property where the glass was installed. Warranty excludes minor imperfections, scratches, and broken glass. Warranty is subject to inspection and authorization by Seller’s production manager and sales representative. Shipping charges may apply.
d. Handles. Our handles and warranty specifications may be verified on each handle manufacturing brand's terms and conditions. Warranty excludes scratches as a result of shipping and installation. Scratches may be remedied with the provided touch-up kit. Warranty claims are subject to inspection and authorization by the production manager and sales representative. Shipping charges may apply.