- Once the product has shipped the freight company will contact you for delivery arrangements which you should make immediately. Delays in setting a delivery date, once notified by the freight company, may incur extra freight charges and storage fees up to and including the return shipping to Custom Iron Door Pros and the reshipping of the product. You, the customer, are responsible for any and all additional freight charges associated with delays in delivery once notified by the freight company.
- Doors will ship in a custom built protective wood crate. This is to safeguard the door during transit only. Doors should be opened immediately to confirm their safe arrival. Even though we custom build a crate to protect your door, on occasion something will happen during transit that can harm the door. You are responsible to open and completely review the door (all sides of it and all the specifications) and notify us of any damage within 48 hours of receiving the door.
- Please do NOT leave your door in your crate outside exposed to the weather. Even a door that is finished here in our facility may adversely react to precipitation and temperature while in the crate. Please relocate the crate to a protected location and remove the door as soon as possible.
- Please do NOT destroy or dispose of the crate your door is shipped in until you are completely satisfied with your product. In some cases this may mean setting the crate aside until the door is completely installed and you are completely happy. Custom Iron Door Pros is not responsible to provide another shipping crate should you dispose or destroy the one we shipped your product in if the door needs to be returned.
- Curbside delivery is included with each order that is not oversized. The freight company is not responsible for anything more than curbside delivery for any order.
- Some doors (and you will be notified in the build process and in the cart) are determined to be oversized by the freight carrier and may require assistance to remove the door from the truck. Sometimes it is necessary for you to go to a freight hub to pick up the product based on its size and your location. Most crates can be handled by 4 strong people, but more people or a forklift may be needed in some cases. The shipper and freight company are not responsible for additional costs associated with the delivery or pick up of oversized crates.
- If you have a difficult to navigate street you may have to meet the truck and receive the shipment at the closest point to your curbside as possible.
- Please do not schedule the installation for your product until it has arrived, and you are completely satisfied. Custom Iron Door Pros is not responsible for any contractor’s installation or rescheduling fees.
- Please inspect your product carefully before installation. Custom Iron Door Pros is not responsible for any costs associated with installation or de-installation including but not limited to contractor or installer time, travel, or transportation of the product for any reason including manufacturing issues.
- If there is a manufacturing responsibility error with your order, we can only arrange pickup from where the product was dropped off.
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